Simple by design
A clear, intuitive experience that gets you moving without the friction.
Now in pilot launch
One app.
One app.
Endless movement.
Swoosh is building a smarter way travel long distances, connect and access the places that matter—made for South Africa, powered by its community.
SwooshTK
Good morning
Where are you
going today?
12 min away
✓Safe & simpleBuilt around you
ZAMade localFor South Africa
WHY SWOOSH
Movement should feel
effortless.
Community first
Shaped by real feedback and built to serve the people who use it.
Ready to scale
Starting with our pilot, with a bold path toward nationwide access.
OUR JOURNEY
We’re just getting
started.
Every milestone brings Swoosh closer to more people, in more places.
- Current stage
Pilot Launch
Testing the first Swoosh experience with our early community.
- Next up
Gather Feedback
Listening, learning and improving what matters most.
- Coming later
Community Crowdfunding
Giving our community a chance to help power the mission.
- Our horizon
Nationwide Expansion
Taking Swoosh to communities across South Africa.
PILOT LAUNCH FAQS
Questions? We’ve
got answers.
Everything you need to know about using Swoosh during our pilot launch.
What is Swoosh?
Swoosh is a destination-matching platform that connects people already travelling in the same direction. Drivers can share available seats, while passengers can request to join trips that match their destination.
Is Swoosh like Uber or Bolt?
No. Swoosh is not an on-demand ride-hailing service. Drivers post trips they were already planning to make, and passengers join those trips if their destinations align.
How does Swoosh work?
Drivers create trips by entering where they’re travelling, when they’re leaving, and the number of available seats. Passengers search for matching trips, send a request to join, and the driver decides whether to accept it.
Who can use Swoosh?
Anyone with a valid account can register as a passenger or a driver.
Is Swoosh available everywhere?
The pilot launch is limited to selected areas while we test and improve the platform. More locations will be added over time.
How do I become a driver?
Create an account, complete your driver profile, provide the required vehicle information, and start posting trips.
How do I book a trip?
Search for your destination, choose a suitable trip, send a request, and wait for the driver’s response. Once accepted, you’ll receive confirmation in the app.
How is the trip price determined?
Drivers set the price for each available seat before publishing their trip. You’ll always see the price before requesting to join.
How do payments work?
During the pilot launch, payments are made directly to the driver by cash or EFT, subject to agreement between the passenger and driver. Do not make an EFT payment before the trip starts.
Can I cancel a trip?
Yes. Both drivers and passengers can cancel a trip. Cancellation policies may apply depending on when the cancellation is made.
What if the driver doesn’t accept my request?
You can continue searching for other matching trips or create your own trip request for drivers to discover.
Can I request a trip even if none are available?
Yes. Passengers can post trip requests, allowing drivers travelling that route to accept them.
Can I send parcels using Swoosh?
Drivers who accept parcel deliveries can transport small parcels along their planned routes. However, this feature is not currently available during the pilot launch.
Is Swoosh safe?
We take safety seriously. User profiles, trip information, and in-app communication help build trust between drivers and passengers. We continue improving our safety features throughout the pilot.
Can I chat with the driver?
Yes. Once a match is confirmed, you can communicate through the in-app chat before your trip.
What happens if I’m running late?
Use the in-app chat to notify the driver or passenger as soon as possible.
Do I need to travel every day?
No. You can use Swoosh whenever you need to travel.
Is there a subscription?
Not during the pilot launch. You’ll simply pay for the trips you take.
Why should I use Swoosh?
- Save on travel costs.
- Make better use of empty car seats.
- Travel with people heading in the same direction.
- Help reduce unnecessary traffic and emissions.
Is Swoosh free to join?
Yes. Creating an account is free. You only pay when you book a trip.
How can I report a problem?
You can report issues directly through the app or contact our support team.
Why is Swoosh launching as a pilot?
We’re launching with a limited group of users to test the platform, gather feedback, improve the experience, and validate the concept before the official launch.
Can I help improve Swoosh?
Absolutely! Your feedback during the pilot is incredibly valuable. We’re building Swoosh with our community and welcome your suggestions and ideas.
What is a pilot launch?
A pilot launch is a limited release of Swoosh to a small group of users. It helps us test the platform, gather feedback, fix issues, and improve the experience before the official launch.
Will Swoosh offer crowdfunding?
Yes. We plan to launch a community crowdfunding campaign in the future. Details will be announced once the pilot launch is complete and we’re ready to expand.
Still have questions?
Chat on WhatsApp →We’d love to hear from you. Chat with the Swoosh team and we’ll be happy to help.